Frequently Asked Questions

A safe deposit box is a convenient place to store important items that would be difficult or impossible to replace. The box also offers privacy (only you know what’s inside) and security. Although many people like to keep valuables close by in a closet, safe or file cabinet at home or in the office, these places probably are not as resistant to fire, water or theft.

You will be the only person with access to your safe deposit box. We cannot open your safe deposit box as we DO NOT keep any keys that match your SDB. You can also not access your safe deposit box without the manager as all safe deposit boxes are dual key.

No one else can access your safety deposit box (SDB) other than the following two conditions. If you have prearranged for another person of your will, then they can access your SDB but a number of conditions must be met including photo identification and you to grant permission. Alternatively, if a registered Government representative with an appropriate court order we are compelled to allow access. Secure Storage Cairns can never access your SDB without your presence.

No. Anyone entering our facility will be photo identification checked and will need to have a matching signature to the one on their I.D. Without these they would not be able to access our private back premises. In the case of you losing your key there will be a $150 fee. We will need to drill out your SDB lock which can only occur with you being present.

No, the manager and owner only have access to a Custodian Key which is only one half of the access to a SDB. The Custodian key will only open one of the two locks attached to a SDB. The Custodian Key is used by our staff controlling the Safe Deposit boxes in the vault and cannot open any Safe Deposit Box on its own. The only duplicate of your key is held by yourself.

It is your responsibility to insure your valuables within the safe deposit box with your home and contents insurance. We do not want to know the value or what is in your safe deposit box.

No, unless authorised by law or by yourself. Your possessions are in a closed dual lock safe in a vault and you will be given the utmost privacy when you open the safe deposit box and deal with the contents. We provide a private viewing room if required.

Anything illegal and won’t pose a health or environmental risk, such as the following: firearms, explosives, ammunition, drugs, and flammable liquids, or any hazardous material to name the few.

Absolutely not. What you choose to store in your safe deposit box is your private matter. Other than disclosure to your insurer if you choose home and contents insurance. Other than that, only you will know what is in your SDB.

Before signing the rental agreement, the original lease will have an option to designate one additional contact person who can access the vault/safe box in case of his/her death.
Secure Storage Cairns must be presented with a death certificate and a last will/testament or trust document to allow access to the contents of the safety deposit box. At the time of opening a lease for a SDB Private Vaults Australia will take the necessary measures to review all documents to verify their authenticity.

Our safe deposit boxes are as little as $10 per week which is $520 per year.

It is worth noting that what you keep inside you home may put you and your family at risk. Valuable and irreplaceable items such as heirlooms, jewellery, and important documents may require safety deposit box solutions away from your home. Fire & flood also should be a high consideration when protecting and storing what cannot be replaced.

Yes.
We sell dual key and electronic lock safes ranging from 45KG to 100KG with prices starting from $259. If one of our safe deposit boxes are too small you are able to purchase one of our safes.